In this episode I dive into the differences between customer experience and customer service in the beauty industry. How can we ensure that the client has a 10/10 experience vs just saying "My lash artist was nice but..."?
In my previous episode, 108, I give you a ton of free ways to enhance the client experience. So, these two go hand in hand!
Listen to Lash Boss Radio now Monday-Friday with a new topic based episode every day! Follow me on Instagram @shelbythelashboss and find my interviews on Youtube under Lash Boss Radio.
Email: shelby@lashbossradio.com
Website: www.lashbossradio.com
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